Job Title: Director of Customer Experience
Pay rate: $21/hour
Company: Aspen Park Vet Hospital
Location: 25871 Duran Ave, Conifer, CO 80433
Work Schedule: Monday - Friday, 8 hours per day
About Aspen Park Vet Hospital:
Aspen Park Vet Hospital is a growing and compassionate veterinary practice dedicated to providing exceptional holistic care to animals and their owners. We are committed to fostering a positive and supportive environment for both our clients and our team. We are seeking a dynamic and experienced Director of Customer Experience to join our team and help us elevate the client experience to the next level.
Job Summary:
The Director of Customer Experience at Aspen Park Vet Hospital will be responsible for driving growth and development in all areas of the customer experience. This role will bridge the gap between the front desk customer service team and the back-of-house technicians and medical team, ensuring smooth daily operations and a cohesive, client-centric approach. The ideal candidate will be a highly motivated and results-oriented leader with a passion for delivering exceptional customer service and a proven ability to inspire and manage teams.
Responsibilities:
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Develop and implement strategies to enhance the overall customer experience, from initial contact to follow-up care.
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Lead and develop the front desk team, providing guidance on daily operations, customer service best practices, and problem resolution.
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Collaborate closely with all departments to ensure seamless communication and coordination of care, minimizing client wait times and maximizing satisfaction.
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Identify opportunities for improvement in processes and procedures, and implement changes to enhance efficiency and customer satisfaction.
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Foster a positive and supportive team environment, promoting open communication, collaboration, and mutual respect.
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Motivate the team to consistently provide the highest level of care and service to clients, while also prioritizing the well-being of fellow team members.
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Take ownership and accountability for the customer experience, proactively addressing any concerns or issues that arise.
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Continuously seek feedback from clients and team members to identify areas for improvement and implement necessary changes.
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Set an example of integrity, professionalism, and dedication to providing exceptional customer service.
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Manage scheduling, client communication, and other administrative tasks as needed.
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Handle client complaints and resolve issues effectively and empathetically.
Qualifications:
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Proven experience in a customer service leadership role, preferably in a veterinary or healthcare setting.
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Strong leadership and management skills, with the ability to motivate and inspire teams.
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Excellent communication, interpersonal, and problem-solving skills.
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Ability to accept constructive criticism and prioritize the needs of the team.
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A passion for delivering exceptional customer service and a genuine love for animals.
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Ability to work effectively in a fast-paced environment and manage multiple priorities.
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Strong organizational skills and attention to detail.
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Proficiency in using Shepherd veterinary practice management software preferred, not required.
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High school diploma or equivalent required; Bachelor's degree in a related field preferred, not required.
Benefits:
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Medical, Dental, Vision, Paid Sick Leave, and more.
To Apply:
Please submit your resume and cover letter to ASPENPARKVETAP@GMAIL.COM
