Front Desk Attendant

Evergreen Park & Recreation District (EPRD)
Job Description
Front Desk Attendant
Position: Front Desk Attendant
Department: Recreation
Reports To: Facility Specialist
Oversees: Front Desk
Location: Buchanan Park Recreation Center/Wulf Recreation Center
Status: Part Time 2 (10-29 hours per week) varies
Hourly Wage: $11.10-$13.05 hourly
Under the direction of the Facility Specialist, this position is responsible for the check-in, registration of classes, collection of fees for the various activities, as well as customer service to all patrons using the facility.  This position acts as a sales representative for the District with responsibilities including but not limited to: providing and guiding customers to make the correct decision for what they are looking for, or directing them to the person that can inform them of all options.
  • Collect fees for all the various activities and day rates, playschool time
  • Check-in patrons/requirement of ID card - process all punch cards and passes accurately
  • Issue ID cards to all appropriate people and ages
  • Registration of classes
  • Balance of batch at the end of shift
  • Manages incoming calls, greets and directs walk-in customers, and provides general clerical and office administration
  • Arrive to work on time
  • Proper data collection and entry into the computer
  • Situational awareness - responsible for knowing what is in the building and going on around you at all times
  • District verses Non-District verification
  • Keep workstation clean and organized
  • Restock flyers, books, informational items located around the front desk/building
  • Know current seasons brochure information
  • Assist with room rentals, general office paperwork
  • Reads and records total shown on cash register tape and verifies against cash on hand at the end of the shift
  • Provides prices and describes features of classes for which money is received
  • Issues rain-checks, or issues transfer/credit/refund forms to patrons
  • Must possess a highly defined focus towards both internal and external guest service
  • Additional duties as assigned
  • Oversee front desk at assigned facility.
  • Operates cash register
  • Greets patrons and verifies proof of ID card
  • Responds to customer questions and/or directs them to the person who can answer the questio 
  • Customer Service skills
  • Basic mathematical skills
  • Excellent verbal skills to communicate well with fellow employees and customers
  • Knowledge of District staff, classes and activities
  • Knowledge of website and online registrations 
  • Ability to operate a cash register and Active Net
  • Ability to handle problems areas and conduct oneself in a mature, professional manner, with an emphasis on customer service
  • Current CPR/First Aid/AED certifications or must obtain within first month of hire
  • General understanding of computers and Microsoft office applications
  • Six (6) months to a year of experience in similar position is preferred
Contact Information