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Lake House Attendant

Evergreen Park & Recreation District (EPRD)
Job Description
LAKE HOUSE ATTENDANT  
Position:  Lake House Attendant
Department:  Lake House
Reports to:  Recreation Supervisor-Lake House, Recreation Supervisor-Special Events, & Facility Coordinators
Location:  Lake House
Status:  Seasonal
Hourly Wage:  $11.10-$12.00 hourly
 







Nature of Work
Under the direction of the Recreation Supervisor-Lake House, Recreation Supervisor-Special Events, and Facility Coordinators, the Lake House Attendant position is responsible for monitoring activity at the lake to prevent accidents, providing assistance as needed, as well as collecting fees for various activities and providing customer service to all patrons at the Lake House.
 
Essential Functions
  • Cautions skaters regarding unsafe areas
  • Assists skaters with accidents and administers first aid, as needed
  • Must possess a highly defined focus towards both internal and external guest service
  • Maintains order at skating rink areas
  • Computes and collects fees for skate rental
  • Operates cash register
  • Adhere to safety requirements
  • Instructs patrons on rules and regulations while skating at the lake
  • Ability to handle problem areas and conduct oneself in a mature, professional manner, with an emphasis on customer service
  • Ability to work under minimal supervision
  • Assists in cleaning and maintaining the cleanliness of the facility and the surrounding area
  • Cleans and keeps skates organized
  • Collect fees for all the various activities
  • Proper data collection and entry into the computer
  • Situational awareness - responsible for knowing what is in the building and going on around you at all times
  • Know current seasons brochure information
  • Reads and records total shown on cash register tape and verifies against cash on hand at the end of the shift
  • Provides prices and describes features of activities for which money is received
  • Additional duties as assigned
Management & Supervisory Duties
  • Supervise the activity and the safety of the visitors using skates on the ice rinks
Illustrative Examples of Duties
  • Inspects lake for unsafe conditions and reports any concerns to the supervisor/coordinator on duty
  • Adhere to safety requirements
  • Monitors skate rink activity
  • Greets patrons and responds to customer questions and/or directs them to the person who can answer the question
Skills
  • Customer Service skills
  • Basic mathematical skills
  • Excellent verbal skills to communicate well with fellow employees and customers
Knowledge
  • Knowledge of District staff, classes and activities
  • Knowledge of website 
Abilities
  • Ability to handle problems areas and conduct oneself in a mature, professional manner, with an emphasis on customer service
  • Ability to operate a cash register
  • Ability to work under minimal
Required Training, Experience & Qualifications
  • Current CPR and First-Aid certification within two (2) weeks of hire
*Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.
 
The Evergreen Park & Recreation District is an equal opportunity employer.
EPRD does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Contact Information