Manager on Duty

Evergreen Park & Recreation District (EPRD)
Job Description
Position: Manager on Duty-Front Desk
Department: Recreation
Reports To: Recreation Supervisor-Programs
Oversees: Front Desk
Location: Buchanan Park Recreation Center/Wulf Recreation Center
Status: Part Time 2 (approx.20 hours per week)
Schedule: Varying hours Monday-Sunday
Pay: $15.00/hourly
 
NATURE OF WORK
Under the direction of the Recreation Supervisor-Programs, this position is responsible for the check-in, registration of classes, collection of fees for the various activities, as well as customer service to all patrons using the facility.  This position acts as a sales representative for the District with responsibilities including but not limited to: providing and guiding customers to make the correct decision for what they are looking for, or directing them to the person that can inform them of all options.  Depending on the location of the position, the employee could fall under any job classification status.
 
ESSENTIAL FUNCTIONS
  • Collect fees for all the various activities and day rates, playschool time
  • Provides routine walkthroughs and conducts facility inspections.
  • Researches, evaluates and makes recommendations for user fees including facility rental fees.
  • Monitor cash handling procedures and ensure compliance; complete cash reports.
  • Acts as the on duty supervisor at both Wulf and Buchanan locations when working on days when peer is not scheduled to work.
  • Directs part time staff in executing their responsibilities
  • Facilities and manages patron communication/feedback
  • Recommends special offers, pass packaging and creates incentive programs.
  • Check-in patrons/requirement of ID card - process all punch cards and passes accurately
  • Issue ID cards to all appropriate people and ages
  • Registration of classes
  • Balance of batch at the end of shift
  • Manages incoming calls, greets and directs walk-in customers, and provides general clerical and office administration
  • Proper data collection and entry into the computer
  • Situational awareness - responsible for knowing what is in the building and going on around you at all times
  • District verses Non-District verification
  • Keep workstation clean and organized
  • Restock flyers, books, informational items located around the front desk/building
  • Know current seasons brochure information
  • Assist with room rentals, general office paperwork
  • Reads and records total shown on cash register tape and verifies against cash on hand at the end of the shift
  • Provides prices and describes features of classes for which money is received
  • Issues rain-checks, or issues transfer/credit/refund forms to patrons
  • Must possess a highly defined focus towards both internal and external guest service
  • Additional duties as assigned
 
MANAGEMENT AND SUPERVISORY DUTIES
  • Oversee front desk at assigned facility.
 
ILLUSTRATIVE EXAMPLES OF DUTIES
  • Operates POS
  • Greets patrons and verifies proof of ID card
  • Responds to customer questions and/or directs them to the person who can answer the question
 
SKILLS
  • Customer Service skills
  • Basic mathematical skills
  • Excellent verbal skills to communicate well with fellow employees and customers
 
KNOWLEDGE
  • Knowledge of District staff, classes and activities
  • Knowledge of website and online registrations.
 
ABILITIES
  • Ability to operate Active Net
  • Ability to handle problems areas and conduct oneself in a mature, professional manner, with an emphasis on customer service
 
REQUIRED TRAINING, EXPERIENCE AND QUALIFICATIONS
  • Current CPR/First Aid/AED certifications or must obtain within first month of hire
  • General understanding of computers and Microsoft office applications
  • Six (6) months to a year of experience in the recreation industry is strongly preferred
 
Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job
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